Negosentro|5 Ways Technology Enhances the Efficiency of Your Business|As a business owner in the 21st century, you probably don’t need to be convinced that technological advances can improve the way you do business. Many managers are often concerned, however, that a significant reliance on technology can hinder the personal touch with employees and customers. On the contrary, technology can actually enhance relationships if you use it in productive ways. Here are five ways that can happen.
Marketing
Marketing has traditionally been a significant part of a business’s budget. After all, it doesn’t matter how good a product or service you offer if no one knows about it. The beauty of social media is that it offers an extremely cost effective way to market what you sell. With smart management of a few social media platforms, you can keep your customers up to date with sales or new releases. If you tap into influencer marketing, you can reach even more potential customers who are predisposed to buy from you. The influencer they follow does most of the sales persuasion for you. Technology makes your marketing budget go much further than before.
Service
Another benefit of social media is that it gives customers a platform for giving feedback. If you manage your accounts well, you can often resolve any issues within a few hours of being notified about them, and you can do so on a public platform to showcase your service prowess. The immediateness this creates may actually improve your relationship with your customers rather than putting distance between you. A great website with a live chat feature can have the same effect. Rather than having to come to the store or wait on hold for the next available representative over the phone, customers can have their questions answered right there on their screens. Technology can improve how efficiently you are able to respond to customer feedback.
Security
Saving hard copies of important documents can be problematic. First, you have to find a secure place to store them where they will be out of the way but still safe. If your building floods or catches fire, you risk losing vital information. Second, anyone who gains access to a key can get to the information on a hard copy. When you digitize your records, you save yourself a lot of storage space. You can also protect the information better by putting sensitive data behind multiple levels of encryption. Digital records are easier to store and secure.
Productivity
How many times have you been in a meeting and thought, “This could have been a memo”? By utilizing the features of your company’s email system, you can communicate more efficiently. Good communication helps employees feel more engaged and, by extension, can increase their productivity. You can also track conversations more easily to ensure that everyone is on the same page. Managers who earn a michigan state mechanical engineering for example, can use programs to analyze how well your company is performing. You can revolutionize the way you run your business, allowing everyone to get more done in a shorter amount of time.
Flexibility
Being able to communicate with your team from anywhere gives you the opportunity to take care of your employees like never before. Meetings can become teleconferences and those who need to work from home may be able to telecommute. Technology can make you more accessible to your team. As long as you establish clear boundaries and protocols for communication, you can improve your flexibility, serving your team as well as you serve your customers. The ability to be flexible lets you take better care of the people who take care of your business.
Despite common fears, trends consistently show that technological advances allow business owners to improve almost every aspect of their operations. Whether you are looking for a better way to find new customers, take care of the ones you have or make work more efficient and rewarding for your team, technology can help you.
